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Free episodes are marked clearly. Later episodes can be unlocked with FIVO coins, a rewarded ad where available, or an eligible membership.

When store purchases are enabled for your release, open My FIVO → Wallet or Membership → Restore purchases. FIVO shows a restored result only after the server verifies an eligible original App Store or Google Play transaction.

You can begin watching free content immediately. An account is requested only for protected actions such as saving progress or making a purchase.

Create or edit a profile in My FIVO. Kids profiles and content ratings are enforced across catalog, search, playback, and FIVO Play.

When protected downloads are enabled for a release, eligible episodes are held in protected FIVO app storage and are not exposed as ordinary device files. The download control stays hidden unless the provider, title rights, device, and expiration rules permit it.

Open My FIVO → Settings and Privacy → Delete FIVO account. After you type DELETE and confirm, FIVO removes personal account data, profiles, viewing activity, saves, and notifications. Limited financial, entitlement, fraud-prevention, or active fulfillment records may be retained where required.

Open My FIVO → Settings and Privacy → Contact support. Your request history, current status, and FIVO support replies stay together there. You can add information until a request is closed.

Open My FIVO → FIVO Shop orders. The account-bound receipt shows payment, preparation, shipment, carrier tracking, delivery, cancellation, or refund status even when new checkout is temporarily unavailable.

Open My FIVO → Settings and Privacy → Export my FIVO data. Signed-in adults can create a portable JSON file covering their account activity without exposing authentication, payment-provider, device-token, or internal safety secrets.